Can I make changes to my booking after it has been confirmed?
Yes, you can make changes to your booking. Please contact us as soon as possible to discuss the modifications. Additional charges may apply depending on the nature of the changes.
How far in advance should I book my transfer?
We recommend booking your transfer at least 24 hours in advance to ensure availability and secure your preferred vehicle.
What is your cancellation policy?
Cancellations made more than 24 hours before your scheduled service are fully refundable. Cancellations made within 24 hours may incur charges.
Can I request a specific driver?
While we cannot guarantee a specific driver, we will do our best to accommodate your request based on availability.
What if I need to change my pickup location?
If you need to change your pickup location, please contact us as soon as possible. We will do our best to accommodate your request based on availability and may adjust the fare accordingly.
What should I do if my flight is delayed?
If your flight is delayed, please notify us as soon as possible. We monitor flight statuses and will adjust your pickup time accordingly, ensuring that your driver is there when you arrive.
How do I find my driver upon arrival?
Your driver will be waiting for you at the designated pickup area, holding a sign with your name on it. If you have trouble locating them, feel free to call our customer service for assistance.
What happens if I leave something in the car?
If you accidentally leave an item in the vehicle, please contact us immediately. We will do our best to retrieve it and arrange for its return.
Are there any additional fees I should be aware of?
Our prices are all-inclusive, but additional fees may apply for extra stops, waiting time, or special requests. We will inform you of any potential charges during the booking process.
What types of payment do you accept?
We accept cash and all major credit and debit cards, except for American Express. Payment details will be confirmed during the booking process.
Is gratuity included in the fare?
Gratuity is not included in the fare but is appreciated for good service. A tip of around 10% is customary.
What types of vehicles do you offer for transfers?
We offer a range of vehicles, including luxury sedans, SUVs, vans, and minibuses to accommodate different group sizes and preferences.
Are child seats available for transfers?
Yes, we can provide child seats upon request at no additional charge. Please let us know your requirements when making your booking.
Can I bring pets in the vehicle?
Pets are generally not allowed in our vehicles due to hygiene concerns; however, exceptions can be made for service animals. Please inform us in advance if you need to bring a service animal.
Are your vehicles equipped with Wi-Fi?
Yes, many of our vehicles are equipped with complimentary Wi-Fi for your convenience during the ride. Your driver can share his or her Wi-Fi from their mobile phone too.
Do you provide refreshments during the transfer?
Yes, we offer complimentary bottled water and candies in our vehicles to enhance your travel experience.
What safety measures do you have in place for passengers?
Our vehicles are regularly maintained and inspected for safety. Additionally, all drivers undergo background checks and training to ensure a safe travel experience.
Is there a protocol for health and safety during transfers?
Yes, we follow strict health and safety protocols, including regular sanitization of vehicles and adherence to any local health guidelines.
Can I request stops during my transfer?
Certainly! Clients may request up to three stops during their transfer. Stops of less than 30 minutes are free of charge; additional time will incur an extra hourly waiting fee.
Can I customize my itinerary for the transfer?
Yes, we can customize your itinerary based on your preferences. Please discuss your requirements with us when making your booking.
Can I request a specific vehicle model?
While we cannot guarantee a specific model, you can indicate your preference when booking, and we will do our best to accommodate your request based on availability.
How do I provide feedback about my experience?
We welcome feedback! You can provide your comments through our website or by contacting our customer service team directly.
What should I do if I have a complaint about my service?
If you have any concerns or complaints about your service, please contact us immediately so we can address the issue and ensure your satisfaction.
Are your vehicles accessible for individuals with disabilities?
Yes, we offer accessible vehicles upon request. Please inform us in advance so we can make the necessary arrangements.
Do you have a loyalty program or discounts for frequent travelers?
Yes, we offer a loyalty program that provides discounts and special offers for frequent travelers. Please inquire during your booking for more details.
In case you pay with cash we can offer up to 10% discount for your trip.
